{"id":286,"date":"2017-10-02T03:07:18","date_gmt":"2017-10-02T03:07:18","guid":{"rendered":"https:\/\/live.21lab.co\/glb\/\/?page_id=286"},"modified":"2018-01-11T03:47:47","modified_gmt":"2018-01-11T03:47:47","slug":"our-approach","status":"publish","type":"page","link":"https:\/\/live.21lab.co\/glb\/our-services\/our-approach\/","title":{"rendered":"Our Approach"},"content":{"rendered":"

[vc_row][vc_column][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_custom_heading text=”PROCESS IS IN OUR DNA. FROM DAY 1, THAT’S WHAT WE’VE DONE.” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][vc_empty_space height=”30px”][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=”30″][vc_column_inner width=”1\/2″][vc_video link=”https:\/\/www.youtube.com\/watch?v=nrJtHemSPW4″][vc_empty_space height=”20px”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.<\/p>\n

We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.<\/p>\n

GLB\u2019s process transformation services innovate at the intersection of business and technology to transform processes that realize our client\u2019s vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.[\/vc_column_text][vc_empty_space height=”20px”][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”20px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1513915541118{padding-top: 60px !important;padding-bottom: 60px !important;background-image: url(https:\/\/live.21lab.co\/glb\/wp-content\/uploads\/\/2017\/11\/bg-h4-5.jpg?id=942) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1\/3″]

\n\t
\n\t\t\n\t\t

1. ITERATE DESIGN<\/h3>\n\t<\/div>\n\t
\n\t\t
\n\t\t\t

We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.<\/p>\n

    \n
  • Design Research<\/li>\n
  • Design Strategy<\/li>\n
  • Digital Design<\/li>\n
  • Creative Services<\/li>\n<\/ul>\n

    \n\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]

    \n\t
    \n\t\t\n\t\t

    2. VALIDATE DEVELOP<\/h3>\n\t<\/div>\n\t
    \n\t\t
    \n\t\t\t

    We untangle complexity and connect dots. This is where we bring the design vision to life\u2014uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.<\/p>\n

      \n
    • Consulting<\/li>\n
    • Project Management<\/li>\n
    • Technology Strategy<\/li>\n<\/ul>\n

      \n\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]

      \n\t
      \n\t\t\n\t\t

      3. OPTIMIZE DELIVER<\/h3>\n\t<\/div>\n\t
      \n\t\t
      \n\t\t\t

      We deliver anywhere in the world or in the cloud. Our global operation model and thousands of employees in 19 countries allow us to implement best practices and meet clients\u2019 needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients\u2014and ourselves.<\/p>\n

        \n
      • Solution Implementation<\/li>\n
      • Customer Behavior Analytics<\/li>\n
      • Process Engineering & Improvement<\/li>\n<\/ul>\n

        \n\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”60px”][vc_row_inner][vc_column_inner][vc_custom_heading text=”Results you can measure.” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][vc_empty_space height=”20px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/3″]

        \n\t\t

        \n\t\t\t$<\/span>0<\/span>m<\/span>\n\t\t<\/h3>\n\t
        Cost savings from a complete customer experience redesign for a global retailer<\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]
        \n\t\t

        \n\t\t\t<\/span>0<\/span>%<\/span>\n\t\t<\/h3>\n\t
        Reduction in year-over-year contact minutes for a consumer manufacturer<\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]
        \n\t\t

        \n\t\t\t<\/span>0<\/span>%<\/span>\n\t\t<\/h3>\n\t
        Improvement in customer satisfaction ratings for a large provider<\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

        [vc_row][vc_column][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_custom_heading text=”PROCESS IS IN OUR DNA. FROM DAY 1, THAT’S WHAT WE’VE DONE.” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][vc_empty_space height=”30px”][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=”30″][vc_column_inner width=”1\/2″][vc_video link=”https:\/\/www.youtube.com\/watch?v=nrJtHemSPW4″][vc_empty_space height=”20px”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-286","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/pages\/286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/comments?post=286"}],"version-history":[{"count":0,"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/pages\/286\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/pages\/10"}],"wp:attachment":[{"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/media?parent=286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}