{"id":241,"date":"2017-10-02T02:44:50","date_gmt":"2017-10-02T02:44:50","guid":{"rendered":"https:\/\/live.21lab.co\/glb\/\/?page_id=241"},"modified":"2018-01-11T03:40:05","modified_gmt":"2018-01-11T03:40:05","slug":"customer-engagement-transformation-services","status":"publish","type":"page","link":"https:\/\/live.21lab.co\/glb\/our-services\/customer-engagement-transformation-services\/","title":{"rendered":"Customer Engagement Transformation"},"content":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1513824268721{margin-right: 0px !important;margin-bottom: 35px !important;margin-left: 0px !important;background-image: url(https:\/\/live.21lab.co\/glb\/wp-content\/uploads\/\/2017\/09\/promotion-performance-review-ringsidetalent.jpg?id=95) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_widget_sidebar sidebar_id=&#8221;sidebar-5a324993f3381&#8243; el_class=&#8221;main-sidebar&#8221;][\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;Explore our Customer Engagement Transformation services.&#8221; font_container=&#8221;tag:h2|font_size:34px|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]<a class=\"button no-bg\" href=\"#\">Read the Report<\/a>[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;Creating a better customer experience wherever, whenever, and however. &#8221; font_container=&#8221;tag:div|font_size:24px|text_align:left|color:%23d6002a|line_height:1.325&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; gap=&#8221;30&#8243;][vc_column_inner width=&#8221;1\/2&#8243;]<ul class=\"iconlist iconlist iconlist-icon-small \"><li ><div class=\"iconlist-item-icon\"><i class=\"sl-check\"><\/i><span class=\"shapes\"><\/span><\/div><div class=\"iconlist-item-content\">Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.<\/div><\/li><li ><div class=\"iconlist-item-icon\"><i class=\"sl-check\"><\/i><span class=\"shapes\"><\/span><\/div><div class=\"iconlist-item-content\">Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.<\/div><\/li><li ><div class=\"iconlist-item-icon\"><i class=\"sl-check\"><\/i><span class=\"shapes\"><\/span><\/div><div class=\"iconlist-item-content\">Make it fast and easy for customers to collaborate with live agents when needed\u2014and to escalate emergencies without delay.<\/div><\/li><\/ul>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_video link=&#8221;https:\/\/www.youtube.com\/watch?v=nrJtHemSPW4&#8243;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;35px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;custom&#8221; border_width=&#8221;5&#8243; accent_color=&#8221;rgba(2,6,32,0.1)&#8221;][vc_empty_space height=&#8221;60px&#8221;][vc_custom_heading text=&#8221;Results you can measure.&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"counter  \"> <div class=\"counter-detail\">\n\t\t<h3 class=\"counter-content\">\n\t\t\t<span class=\"counter-prefix\">$<\/span><span class=\"counter-value\" data-from=\"0\" data-to=\"40\" data-speed=\"1000\">0<\/span><span class=\"counter-suffix\">m<\/span>\n\t\t<\/h3>\n\t<div class=\"counter-title\">Cost savings from a complete customer experience redesign for a global retailer<\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"counter  \"> <div class=\"counter-detail\">\n\t\t<h3 class=\"counter-content\">\n\t\t\t<span class=\"counter-prefix\"><\/span><span class=\"counter-value\" data-from=\"0\" data-to=\"27\" data-speed=\"1000\">0<\/span><span class=\"counter-suffix\">%<\/span>\n\t\t<\/h3>\n\t<div class=\"counter-title\">Reduction in year-over-year contact minutes for a consumer manufacturer<\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"counter  \"> <div class=\"counter-detail\">\n\t\t<h3 class=\"counter-content\">\n\t\t\t<span class=\"counter-prefix\"><\/span><span class=\"counter-value\" data-from=\"0\" data-to=\"15\" data-speed=\"1000\">0<\/span><span class=\"counter-suffix\">%<\/span>\n\t\t<\/h3>\n\t<div class=\"counter-title\">Improvement in customer satisfaction ratings for a large provider<\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1513769862845{padding-top: 60px !important;padding-bottom: 146px !important;background: #dd3333 url(https:\/\/live.21lab.co\/glb\/wp-content\/uploads\/\/2017\/09\/bg-services.svg?id=78) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_custom_heading text=&#8221;RESOURCE CENTER&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs alignment=&#8221;center&#8221; active_section=&#8221;1&#8243; no_fill_content_area=&#8221;true&#8221; css=&#8221;.vc_custom_1513762897648{margin-top: -86px !important;}&#8221;][vc_tta_section i_icon_fontawesome=&#8221;fa fa-file-text&#8221; add_icon=&#8221;true&#8221; title=&#8221;Case Studies&#8221; tab_id=&#8221;1513762554519-8f471fbd-d032&#8243;]\t<!-- BEGIN: .projects -->\n\t<div class=\"projects projects-shortcode projects-masonry   vc_custom_1513823383466\">\n\t\t<div class=\"projects-wrap\">\n\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"projects-items\" data-grid=\"{&quot;itemSelector&quot;:&quot;.project&quot;}\" data-columns=\"2\">\n\n\t\t\t\t\t\t\t\t\t<!-- Project -->\n\t\t\t\t\t<div class=\"project post-323 nproject type-nproject status-publish has-post-thumbnail hentry nproject-category-automotive-manufacturing nproject-tag-automotive nproject-tag-manufacturing\">\n\t\t\t\t\t\t<div class=\"project-inner\">\n\t\t\t\t\t\t\t<figure class=\"project-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"project-readmore\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/live.21lab.co\/glb\/nproject\/mobility-for-a-global-energy-giant\/\"><span><\/span><\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"featured-image\" href=\"https:\/\/live.21lab.co\/glb\/nproject\/mobility-for-a-global-energy-giant\/\">\n\t\t\t\t\t\t\t\t\t<span>Mobility For a Global Energy Giant<\/span>\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"\" src=\"https:\/\/live.21lab.co\/glb\/wp-content\/uploads\/2017\/10\/architecture-construction-safety-first-career-PASWK691-400x580.jpg\" width=\"400\" height=\"580\" alt=\"architecture-construction-safety-first-career-PASWK69(1)\" title=\"architecture-construction-safety-first-career-PASWK69(1)\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t\t\t<div class=\"project-info\">\n\t\t\t\t\t\t\t\t<div class=\"project-info-inner\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"project-title\" itemprop=\"name headline\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/live.21lab.co\/glb\/nproject\/mobility-for-a-global-energy-giant\/\">\n\t\t\t\t\t\t\t\t\t\t\tMobility For a Global Energy Giant\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"project-summary\">\n\t\t\t\t\t\t\t\t\t\t\t<p>[vc_row][vc_column][vc_column_text]Following an extended period of consulting to AIFS, working closely with the inter\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"project-meta\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/live.21lab.co\/glb\/nproject-category\/automotive-manufacturing\/\" rel=\"tag\">Automotive &amp; Manufacturing<\/a>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<!-- \/Project -->\n\n\t\t\t\t\t\t\t\t\t<!-- Project -->\n\t\t\t\t\t<div class=\"project post-319 nproject type-nproject status-publish has-post-thumbnail hentry nproject-category-government-solutions nproject-tag-case nproject-tag-government nproject-tag-solutions\">\n\t\t\t\t\t\t<div class=\"project-inner\">\n\t\t\t\t\t\t\t<figure class=\"project-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"project-readmore\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/live.21lab.co\/glb\/nproject\/a-homeland-security-agency\/\"><span><\/span><\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"featured-image\" href=\"https:\/\/live.21lab.co\/glb\/nproject\/a-homeland-security-agency\/\">\n\t\t\t\t\t\t\t\t\t<span>A Homeland Security Agency<\/span>\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"\" src=\"https:\/\/live.21lab.co\/glb\/wp-content\/uploads\/2017\/10\/omair-khan-249502-400x580.jpg\" width=\"400\" height=\"580\" alt=\"ds\" title=\"omair-khan-249502\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t\t\t<div class=\"project-info\">\n\t\t\t\t\t\t\t\t<div class=\"project-info-inner\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"project-title\" itemprop=\"name headline\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/live.21lab.co\/glb\/nproject\/a-homeland-security-agency\/\">\n\t\t\t\t\t\t\t\t\t\t\tA Homeland Security Agency\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"project-summary\">\n\t\t\t\t\t\t\t\t\t\t\t<p>[vc_row][vc_column][vc_column_text]Following an extended period of consulting to AIFS, working closely with the inter\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"project-meta\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/live.21lab.co\/glb\/nproject-category\/government-solutions\/\" rel=\"tag\">Government Solutions<\/a>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<!-- \/Project -->\n\n\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<!-- END: .projects -->\n[\/vc_tta_section][vc_tta_section i_icon_fontawesome=&#8221;fa fa-newspaper-o&#8221; add_icon=&#8221;true&#8221; title=&#8221;White Papers&#8221; tab_id=&#8221;1513654280725-7f0034f5-a6da&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;]\n\t<div class=\"blog-shortcode  has-post-content post-thumbnail-cover\">\n\t\t\n\t\t<div class=\"blog-entries\">\n\t\t\t\t\t\t\t<div class=\"entries-wrapper content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"post post-666 type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-healthcare tag-life tag-sciences\">\n\t\t\t\t\t<div class=\"post-inner\">\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"post-image\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"post-title\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/live.21lab.co\/glb\/weighing-cybersecurity-risk-factors-in-life-healthcare\/\">Weighing Cybersecurity Risk Factors in Life &#038; Healthcare<\/a>\n\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t<span class=\"post-categories\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/live.21lab.co\/glb\/category\/blog\/\" rel=\"category tag\">Blog<\/a>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<a class=\"featured-image\" href=\"https:\/\/live.21lab.co\/glb\/weighing-cybersecurity-risk-factors-in-life-healthcare\/\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"\" src=\"https:\/\/live.21lab.co\/glb\/wp-content\/uploads\/2017\/11\/man-draws-various-growth-charts-calculating-600x500.jpg\" width=\"600\" height=\"500\" alt=\"man-draws-various-growth-charts-calculating\" title=\"man-draws-various-growth-charts-calculating\" \/>\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"post-content\">\n\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\tWe don\u2019t have to go very far back in time for a good example...\t\t\t\t\t\t\t\t<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"post post-181 type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-analytics tag-customer tag-industry tag-retail\">\n\t\t\t\t\t<div class=\"post-inner\">\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"post-image\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"post-title\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/live.21lab.co\/glb\/how-to-leverage-customer-analytics-in-the-retail-industry\/\">How to Leverage Customer Analytics in the Retail Industry<\/a>\n\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t<span class=\"post-categories\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/live.21lab.co\/glb\/category\/blog\/\" rel=\"category tag\">Blog<\/a>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<a class=\"featured-image\" href=\"https:\/\/live.21lab.co\/glb\/how-to-leverage-customer-analytics-in-the-retail-industry\/\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"\" src=\"https:\/\/live.21lab.co\/glb\/wp-content\/uploads\/2017\/09\/hipster-manager-with-smart-phone-walking-in-the-PFKTPR91-600x500.jpg\" width=\"600\" height=\"500\" alt=\"Retail &amp; Distribution\" title=\"hipster-manager-with-smart-phone-walking-in-the-PFKTPR9(1)\" \/>\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"post-content\">\n\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\tAs the retail industry turns increasingly digital, customers...\t\t\t\t\t\t\t\t<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]\n\t<div class=\"blog-shortcode  has-post-content post-date-cover\">\n\t\t\n\t\t<div class=\"blog-entries\">\n\t\t\t\t\t\t\t<div class=\"entries-wrapper content-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"post post-174 type-post status-publish format-standard has-post-thumbnail hentry category-blog category-news tag-retail tag-world\">\n\t\t\t\t\t<div class=\"post-inner\">\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"post-image\">\n\t\t\t\t\t\t\t\t\t<a class=\"featured-image\" href=\"https:\/\/live.21lab.co\/glb\/how-big-box-retailers-can-create-a-world-class-experience-in-retail\/\">\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"post-title\">\n\t\t\t\t\t\t\t\t\t\t\tHow Big Box Retailers Can Create a World-Class Experience in Retail\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"post-date\">\n\t\t\t\t\t\t\t\t\t\t\t<span>September 29, 2017<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"post-content\">\n\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\tNot many businesses understand the adage that \u201cgood news travels fast and bad news travels faster.\u201d In today\u2019s digital and mobile era, any experience ...\t\t\t\t\t\t\t\t<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"post post-170 type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-design tag-healthcare tag-thinking\">\n\t\t\t\t\t<div class=\"post-inner\">\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"post-image\">\n\t\t\t\t\t\t\t\t\t<a class=\"featured-image\" href=\"https:\/\/live.21lab.co\/glb\/overcoming-healthcares-challenges-in-design-thinking\/\">\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"post-title\">\n\t\t\t\t\t\t\t\t\t\t\tOvercoming Healthcare\u2019s Challenges in Design Thinking\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"post-date\">\n\t\t\t\t\t\t\t\t\t\t\t<span>September 29, 2017<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"post-content\">\n\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\tIn a recent posting we discussed \u201cjourney mapping\u201d as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts...\t\t\t\t\t\t\t\t<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section i_icon_fontawesome=&#8221;fa fa-quote-left&#8221; add_icon=&#8221;true&#8221; title=&#8221;Testimonials&#8221; tab_id=&#8221;1513671678283-8f1a443c-6d41&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;]\n\t<div class=\"testimonial   has-image\">\n\t\t\n\t\t<div class=\"testimonial-content\">\n\t\t\t<blockquote>\n\t\t\t\t<p>I like working at GLB because I get to sell the best software in the industry and I work with best \/ brightest \/ most fun team of people I\u2019ve ever worked with.<\/p>\n\t\t\t<\/blockquote>\n\t\t<\/div>\n\n\t\t<div class=\"testimonial-meta\">\n\t\t\t\n\t\t<div class=\"testimonial-image\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/live.21lab.co\/glb\/wp-content\/uploads\/2017\/10\/tt2.jpg\" alt=\"Adam Epstein\" \/>\n\t\t<\/div>\n\t\t\t\t<h3 class=\"author-name\">Adam Epstein<\/h3>\n\t\t\t<div class=\"author-info\"><span class=\"subtitle\">CEO \/ Director<\/span> <span class=\"divider\">-<\/span> <span class=\"company\">American National University<\/span><\/div>\n\t\t<\/div>\n\n\t<\/div>\n[vc_empty_space height=&#8221;30px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]\n\t<div class=\"testimonial   vc_custom_1515642001547 has-image\">\n\t\t\n\t\t<div class=\"testimonial-content\">\n\t\t\t<blockquote>\n\t\t\t\t<p>We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.<\/p>\n\t\t\t<\/blockquote>\n\t\t<\/div>\n\n\t\t<div class=\"testimonial-meta\">\n\t\t\t\n\t\t<div class=\"testimonial-image\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/live.21lab.co\/glb\/wp-content\/uploads\/2017\/10\/tt4.jpg\" alt=\"Mrs. Sherena\" \/>\n\t\t<\/div>\n\t\t\t\t<h3 class=\"author-name\">Mrs. Sherena<\/h3>\n\t\t\t<div class=\"author-info\"><span class=\"company\">Corporate communications Executive<\/span><\/div>\n\t\t<\/div>\n\n\t<\/div>\n[vc_empty_space height=&#8221;30px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]\n\t<div class=\"testimonial   vc_custom_1515641996773 has-image\">\n\t\t\n\t\t<div class=\"testimonial-content\">\n\t\t\t<blockquote>\n\t\t\t\t<p>We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.<\/p>\n\t\t\t<\/blockquote>\n\t\t<\/div>\n\n\t\t<div class=\"testimonial-meta\">\n\t\t\t\n\t\t<div class=\"testimonial-image\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/live.21lab.co\/glb\/wp-content\/uploads\/2017\/10\/tt3.jpg\" alt=\"Mike Guardalabene\" \/>\n\t\t<\/div>\n\t\t\t\t<h3 class=\"author-name\">Mike Guardalabene<\/h3>\n\t\t\t<div class=\"author-info\"><span class=\"subtitle\">Group CEO<\/span> <span class=\"divider\">-<\/span> <span class=\"company\">Celebi Aviation Holding<\/span><\/div>\n\t\t<\/div>\n\n\t<\/div>\n[vc_empty_space height=&#8221;30px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section i_icon_fontawesome=&#8221;fa fa-star&#8221; add_icon=&#8221;true&#8221; title=&#8221;Our Approach&#8221; tab_id=&#8221;1513671610263-7c266ca2-8422&#8243;][vc_row_inner][vc_column_inner]<ul class=\"iconlist iconlist iconlist-icon-medium \"><li ><div class=\"iconlist-item-icon\"><i class=\"entypo-icon entypo-icon-brush\"><\/i><span class=\"shapes\"><\/span><\/div><div class=\"iconlist-item-content\">\n<h4>1. Iterate Design<\/h4>\n<p>We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.<\/div><\/li><li ><div class=\"iconlist-item-icon\"><i class=\"entypo-icon entypo-icon-code\"><\/i><span class=\"shapes\"><\/span><\/div><div class=\"iconlist-item-content\">\n<h4>2. Validate Develop<\/h4>\n<p>This is where we bring the design vision to life\u2014uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.<\/div><\/li><li ><div class=\"iconlist-item-icon\"><i class=\"entypo-icon entypo-icon-upload-cloud\"><\/i><span class=\"shapes\"><\/span><\/div><div class=\"iconlist-item-content\">\n<h4>3. Optimize Deliver<\/h4>\n<p>Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients\u2019 needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients\u2014and ourselves.<\/div><\/li><\/ul>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1513824268721{margin-right: 0px !important;margin-bottom: 35px !important;margin-left: 0px !important;background-image: url(https:\/\/live.21lab.co\/glb\/wp-content\/uploads\/\/2017\/09\/promotion-performance-review-ringsidetalent.jpg?id=95) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_widget_sidebar sidebar_id=&#8221;sidebar-5a324993f3381&#8243; el_class=&#8221;main-sidebar&#8221;][\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;Explore our Customer Engagement Transformation services.&#8221; font_container=&#8221;tag:h2|font_size:34px|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]Read the Report[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;Creating a better customer experience wherever, whenever, and however. &#8221; font_container=&#8221;tag:div|font_size:24px|text_align:left|color:%23d6002a|line_height:1.325&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]As customer behaviors and demographics change, your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-241","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/pages\/241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/comments?post=241"}],"version-history":[{"count":0,"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/pages\/241\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/pages\/10"}],"wp:attachment":[{"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/media?parent=241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}