{"id":10,"date":"2017-09-27T08:27:59","date_gmt":"2017-09-27T08:27:59","guid":{"rendered":"https:\/\/live.21lab.co\/glb\/\/?page_id=10"},"modified":"2018-01-11T03:37:56","modified_gmt":"2018-01-11T03:37:56","slug":"our-services","status":"publish","type":"page","link":"https:\/\/live.21lab.co\/glb\/our-services\/","title":{"rendered":"Our Services"},"content":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/3&#8243;]\n<!-- BEGIN .imagebox -->\n<div class=\"imagebox   vc_custom_1513240158068\">\n\t\n\t\t<div class=\"box-header\">\n\t\t\t<h3 class=\"box-title\">\n\t\t\t\t<a href=\"https:\/\/live.21lab.co\/glb\/\/our-services\/customer-engagement-transformation-services\/\" target=\"_self\">\n\t\t\t\t\t Customer Engagement Transformation Services.\t\t\t\t<\/a>\n\t\t\t<\/h3>\n\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-content\"><p>From increasing customer acquisition rates to increasing sales, we focus on the total\u2026<\/p>\n<\/div>\n\n\t\t<div class=\"box-image\">\n\t\t\t<a href=\"https:\/\/live.21lab.co\/glb\/\/our-services\/customer-engagement-transformation-services\/\" target=\"_self\">\n\t\t\t\t\t\t\t\t\t<div class=\"box-button button\">\t\n\t\t\t\t\t\t<span>Find Out More<\/span><i class=\"ion-log-in\"><\/i>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<img decoding=\"async\" class=\"\" src=\"https:\/\/live.21lab.co\/glb\/wp-content\/uploads\/2017\/09\/promotion-performance-review-ringsidetalent-800x350.jpg\" width=\"800\" height=\"350\" alt=\"promotion-performance-review-ringsidetalent\" title=\"promotion-performance-review-ringsidetalent\" \/>\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n<!-- End .imagebox -->\n[vc_empty_space height=&#8221;30px&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]\n<!-- BEGIN .imagebox -->\n<div class=\"imagebox   vc_custom_1513240171145\">\n\t\n\t\t<div class=\"box-header\">\n\t\t\t<h3 class=\"box-title\">\n\t\t\t\t<a href=\"https:\/\/live.21lab.co\/glb\/\/our-services\/digital-transformation-services\/\" target=\"_self\">\n\t\t\t\t\tDigital Transformation Services.\t\t\t\t<\/a>\n\t\t\t<\/h3>\n\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-content\"><p>Whether you have an existing digital process or want to build one, We can design\u2026<\/p>\n<\/div>\n\n\t\t<div class=\"box-image\">\n\t\t\t<a href=\"https:\/\/live.21lab.co\/glb\/\/our-services\/digital-transformation-services\/\" target=\"_self\">\n\t\t\t\t\t\t\t\t\t<div class=\"box-button button\">\t\n\t\t\t\t\t\t<span>Find Out More<\/span><i class=\"ion-log-in\"><\/i>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<img decoding=\"async\" class=\"\" src=\"https:\/\/live.21lab.co\/glb\/wp-content\/uploads\/2017\/09\/businesswoman-corporate-colleagues-talking-P3PSNFM-800x350.jpg\" width=\"800\" height=\"350\" alt=\"businesswoman-corporate-colleagues-talking-P3PSNFM\" title=\"businesswoman-corporate-colleagues-talking-P3PSNFM\" \/>\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n<!-- End .imagebox -->\n[vc_empty_space height=&#8221;30px&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]\n<!-- BEGIN .imagebox -->\n<div class=\"imagebox   vc_custom_1513240185971\">\n\t\n\t\t<div class=\"box-header\">\n\t\t\t<h3 class=\"box-title\">\n\t\t\t\t<a href=\"https:\/\/live.21lab.co\/glb\/\/our-services\/business-process-transformation-services\/\" target=\"_self\">\n\t\t\t\t\tBusiness Process Transformation Services.\t\t\t\t<\/a>\n\t\t\t<\/h3>\n\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-content\"><p>We can make your company\u2019s business processes work better and help you save costs.<\/p>\n<\/div>\n\n\t\t<div class=\"box-image\">\n\t\t\t<a href=\"https:\/\/live.21lab.co\/glb\/\/our-services\/business-process-transformation-services\/\" target=\"_self\">\n\t\t\t\t\t\t\t\t\t<div class=\"box-button button\">\t\n\t\t\t\t\t\t<span>Find Out More<\/span><i class=\"ion-log-in\"><\/i>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<img decoding=\"async\" class=\"\" src=\"https:\/\/live.21lab.co\/glb\/wp-content\/uploads\/2017\/09\/hipster-manager-with-smart-phone-london-city-hall-PBBAF8T-800x350.jpg\" width=\"800\" height=\"350\" alt=\"hipster-manager-with-smart-phone-london-city-hall-PBBAF8T\" title=\"hipster-manager-with-smart-phone-london-city-hall-PBBAF8T\" \/>\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n<!-- End .imagebox -->\n[vc_empty_space height=&#8221;30px&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1513242459608{padding-top: 20px !important;padding-bottom: 40px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3 class=\"no-margin-top\">Where people and process come together.<\/h3>\n<p>As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 50 million transactions a month on a digital backbone that spans 10 countries around the world for more than 150 clients.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;]<div class=\"counter  \"> <div class=\"counter-detail\">\n\t\t<h3 class=\"counter-content\">\n\t\t\t<span class=\"counter-prefix\"><\/span><span class=\"counter-value\" data-from=\"0\" data-to=\"50\" data-speed=\"1000\">0<\/span><span class=\"counter-suffix\">6<\/span>\n\t\t<\/h3>\n\t<div class=\"counter-title\">Transactions<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/6&#8243;]<div class=\"counter  \"> <div class=\"counter-detail\">\n\t\t<h3 class=\"counter-content\">\n\t\t\t<span class=\"counter-prefix\"><\/span><span class=\"counter-value\" data-from=\"0\" data-to=\"10\" data-speed=\"1000\">0<\/span><span class=\"counter-suffix\">+<\/span>\n\t\t<\/h3>\n\t<div class=\"counter-title\">Countries<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/6&#8243;]<div class=\"counter  \"> <div class=\"counter-detail\">\n\t\t<h3 class=\"counter-content\">\n\t\t\t<span class=\"counter-prefix\"><\/span><span class=\"counter-value\" data-from=\"0\" data-to=\"150\" data-speed=\"1000\">0<\/span><span class=\"counter-suffix\">+<\/span>\n\t\t<\/h3>\n\t<div class=\"counter-title\">Happy Clients<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1513242428004{padding-top: 80px !important;padding-bottom: 80px !important;background: #020620 url(https:\/\/live.21lab.co\/glb\/wp-content\/uploads\/\/2017\/12\/bg-main.svg?id=1098) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_custom_heading text=&#8221;THE GLB PROCESS&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_row_inner][vc_column_inner]<ul class=\"iconlist iconlist iconlist-icon-medium \"><li ><div class=\"iconlist-item-icon\"><i class=\"entypo-icon entypo-icon-quote\"><\/i><span class=\"shapes\"><\/span><\/div><div class=\"iconlist-item-content\">\n<h3><span style=\"color: #f46137\">1. Iterate Design<\/span><\/h3>\n<p><span style=\"color: #8d8ea3\">We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.<\/span><\/div><\/li><li ><div class=\"iconlist-item-icon\"><i class=\"entypo-icon entypo-icon-code\"><\/i><span class=\"shapes\"><\/span><\/div><div class=\"iconlist-item-content\">\n<h3><span style=\"color: #01daf9\">2. Validate Develop<\/span><\/h3>\n<p><span style=\"color: #8d8ea3\">This is where we bring the design vision to life\u2014uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.<\/span><\/div><\/li><li ><div class=\"iconlist-item-icon\"><i class=\"entypo-icon entypo-icon-upload-cloud\"><\/i><span class=\"shapes\"><\/span><\/div><div class=\"iconlist-item-content\">\n<h3><span style=\"color: #00a914\">3. Optimize Deliver<\/span><\/h3>\n<p><span style=\"color: #8d8ea3\">Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients\u2019 needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients\u2014and ourselves.<\/span><\/div><\/li><\/ul>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1513243049899{margin-bottom: -30px !important;padding-top: 60px !important;}&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;LATEST UPDATES&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;20px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<p class=\"text-right\"><a class=\"button\" href=\"https:\/\/live.21lab.co\/glb\/\/news-blog\/\">Read All Articles<\/a><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][\/vc_column_inner][\/vc_row_inner][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;rgba(2,6,32,0.1)&#8221;][vc_empty_space height=&#8221;50px&#8221;]\n\t<div class=\"blog-shortcode  has-post-content post-date-cover\">\n\t\t\n\t\t<div class=\"blog-entries\">\n\t\t\t\t\t\t\t<div class=\"entries-wrapper content-inner blog-grid\" data-grid=\"{&quot;itemSelector&quot;:&quot;.post&quot;}\" data-columns=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"post post-666 type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-healthcare tag-life tag-sciences\">\n\t\t\t\t\t<div class=\"post-inner\">\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"post-image\">\n\t\t\t\t\t\t\t\t\t<a class=\"featured-image\" href=\"https:\/\/live.21lab.co\/glb\/weighing-cybersecurity-risk-factors-in-life-healthcare\/\">\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"post-title\">\n\t\t\t\t\t\t\t\t\t\t\tWeighing Cybersecurity Risk Factors in Life &#038; Healthcare\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"post-date\">\n\t\t\t\t\t\t\t\t\t\t\t<span>November 7, 2017<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"post-content\">\n\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\tWe don\u2019t have to go very far back in time for a good example of one of these attacks on a healthcare or pharma organization. On June 27, 201...\t\t\t\t\t\t\t\t<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"post post-181 type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-analytics tag-customer tag-industry tag-retail\">\n\t\t\t\t\t<div class=\"post-inner\">\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"post-image\">\n\t\t\t\t\t\t\t\t\t<a class=\"featured-image\" href=\"https:\/\/live.21lab.co\/glb\/how-to-leverage-customer-analytics-in-the-retail-industry\/\">\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"post-title\">\n\t\t\t\t\t\t\t\t\t\t\tHow to Leverage Customer Analytics in the Retail Industry\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"post-date\">\n\t\t\t\t\t\t\t\t\t\t\t<span>September 29, 2017<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"post-content\">\n\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\tAs the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this chal...\t\t\t\t\t\t\t\t<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"post post-174 type-post status-publish format-standard has-post-thumbnail hentry category-blog category-news tag-retail tag-world\">\n\t\t\t\t\t<div class=\"post-inner\">\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"post-image\">\n\t\t\t\t\t\t\t\t\t<a class=\"featured-image\" href=\"https:\/\/live.21lab.co\/glb\/how-big-box-retailers-can-create-a-world-class-experience-in-retail\/\">\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"post-title\">\n\t\t\t\t\t\t\t\t\t\t\tHow Big Box Retailers Can Create a World-Class Experience in Retail\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"post-date\">\n\t\t\t\t\t\t\t\t\t\t\t<span>September 29, 2017<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"post-content\">\n\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\tNot many businesses understand the adage that \u201cgood news travels fast and bad news travels faster.\u201d In today\u2019s digital and mobile era, any e...\t\t\t\t\t\t\t\t<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"post post-170 type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-design tag-healthcare tag-thinking\">\n\t\t\t\t\t<div class=\"post-inner\">\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"post-image\">\n\t\t\t\t\t\t\t\t\t<a class=\"featured-image\" href=\"https:\/\/live.21lab.co\/glb\/overcoming-healthcares-challenges-in-design-thinking\/\">\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"post-title\">\n\t\t\t\t\t\t\t\t\t\t\tOvercoming Healthcare\u2019s Challenges in Design Thinking\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"post-date\">\n\t\t\t\t\t\t\t\t\t\t\t<span>September 29, 2017<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"post-content\">\n\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\tIn a recent posting we discussed \u201cjourney mapping\u201d as a tool for improving customer experiences in the healthcare sector. This week, we shar...\t\t\t\t\t\t\t\t<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/3&#8243;][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1513242459608{padding-top: 20px !important;padding-bottom: 40px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text] Where people and process come together. As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 50 million transactions a month on a digital backbone that spans 10 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":0,"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"wp:attachment":[{"href":"https:\/\/live.21lab.co\/glb\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}